At KGN Lighting, we ensure a smooth and efficient delivery process for all your electric items. Below is everything you need to know about our shipping and delivery services:
Delivery Locations
- We deliver across Overall Bangladesh
- We delivery your product with full safet
Delivery Time
- Standard Delivery: Orders are usually delivered within [3-7] business days.
- Express Delivery: If you need your order sooner, opt for express shipping at checkout for faster delivery (typically within 2 business days).
- Delivery times may vary depending on the product and location, and weekends or public holidays may affect delivery schedules.
Shipping Charges
- Free Shipping: Enjoy free shipping on orders over 2 Lacs.
- Shipping fees are calculated at checkout based on the delivery address and product weight.
Order Processing
- Orders are processed within [2 business hours after payment is received.
- Orders placed on weekends or holidays will be processed the next business day.
Packaging
We take great care in packaging all items to prevent any damage during transit. Our products are carefully wrapped and secured for safe delivery.
Tracking Your Order
- Once your order is shipped, we will send you a tracking number via email or SMS so you can monitor the progress of your delivery.
- You can track your shipment using the tracking number provided on the Courier Service Website.
Delivery Address
- Please ensure that the delivery address provided is correct and complete.
- We are unable to redirect orders once they have been dispatched.
Signature Required
- For most deliveries, a signature will be required upon receipt. If you're unavailable, a notice will be left with instructions on how to reschedule delivery.
Issues with Delivery
- If your order is delayed, damaged, or lost in transit, please contact our customer support team immediately. We will assist you with claims or reshipping as necessary.
Returns & Exchanges
- If you're not satisfied with your electric items, please refer to our Return and Exchange Policy for instructions on returning items within the specified time frame.